We strive to provide prompt and efficient service to our customers. Therefore, we can only accept order changes or cancellations for unprocessed orders.  Once an order is in the process of being picked, packed and prepared for shipment, we are unable to cancel it or make any changes. Please thoroughly review your purchase details and shipping address before completing your order. 

For customers with subscription orders, you have the flexibility to skip, modify, or cancel your recurring shipments. To do this, simply log into your online account before your order has been processed. We send an email notification two days prior to your next scheduled shipment to inform you of the upcoming subscription order processing. We only accept order changes or cancellations for orders that have not been processed. Once an order is in the process of being picked, packed and prepared for shipment, we are unable to cancel the it and will not offer a refund in that case. We are only able to modify your future shipments. 

For help canceling an unprocessed order, please submit a request or email us at: info@sujaorganic.com. Please note that order processing times and shipment/delivery dates are subject to change in the event of a national holiday or during other high demand periods.